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Windows 3.1/3.11 Setup
Windows 95 Setup
Windows 95 Trouble Shooting
Using Netscape Navigator
Setting up Multiple Providers
Managing Your Account
Contacting the ZONE
Internet Glossary
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I. Error Messages:
"Dial-up Networking cannot negotiate a compatible set of protocols, please check your server
settings..."
If you try to dial in and your program is "hanging" at the verifying user name and password stage of
the login, you may receive this error. This is often a case of not doing the requested reboots or not running the
Where am I program which includes the dialing script. You can first check all the configuration settings below.
Dial-up Networking Control Panel Settings:
Click START, select PROGRAMS, ACCESSORIES and click on DIAL-UP NETWORKING.
- If a Welcome window comes up click CANCEL. You should see the Dial-Up Networking window with a "Make New
Connection" icon and an icon for The Zone. You shouldn't have any other icons in this window unless you also
use another Internet Provider.
Click on The Zone icon with your right mouse button and select PROPERTIES from the drop down list.
- make sure the correct local dial-up number is in the Telephone Number box
- no check mark in Use Country and Area Code
- make sure the correct modem is selected in the Connect Using box
Click the configure button
- make sure the correct COM Port is selected in the Port box
- check the number in the Maximum Speed box:
57600 for a 14.4 Kb/sec modem
115200 for a 28.8+ Kb/sec modem
Click the Connection tab
- Data bits: 8 Parity: None Stop bits: 1
- In some cases, the Call preferences box may be "dimmed". If yours isn't, there should only be a check
mark in "wait for dial tone before dialing" box only.
Click the Options tab
- NO check marks in either terminal windows
- no check mark in Operated assisted or manual dial
- there should be a check mark in the Display modem status box
Click OK
Click the Server Type button
- Type of Dial-Up Server: PPP: Windows 95, Windows NT 3.5, Internet
- NO check mark in "log on to network"
- there should be a check mark in Enable software compression
- no check mark in Require encrypted password
- no check mark in Net Beui or IPX/SPX compatible
- there should be a check mark in TCP/IP
Click the TCP/IP button
- select "server assigned IP address"
- select "specify name server"
Primary DNS 192.75.13.101
Secondary DNS 134.153.2.90
Primary WINS 0.0.0.0
Secondary WINS 0.0.0.0
- check mark in "use IP header compression"
- check mark in "use default gateway"
Click OK and OK again at the Server Types window and again to close the Dial-up Networking Properties for The Zone.
Close the Dial-Up Networking window.
Control Panel - Network
Click the START button, select SETTINGS and CONTROL PANEL. Double click on the Network icon.
Configuration tab
- The large box should include Dial-up Adapter and TCP/IP only. If you have others, click on it to select it and
click the REMOVE button
Click on Dial-Up Adapter and click the PROPERTIES button
- Driver Type tab
- select "enhanced mode"
- Bindings tab - check mark in "TCP/IP" box
- Advanced tab - Record a log file (Value - No), Use IPX header compression (Value - Yes)
Click OK
Click on TCP/IP and click on the PROPERTIES button
- IP Address tab - select "obtain IP Address automatically"
- WINS Configuration tab - select "disable WINS Resolution"
- Gateway tab - both boxes should be empty
- Bindings tab - this box should be empty
- Advanced tab - Property: None, Value: Present
- DNS tab - MUST be "disable DNS"
Click OK and OK again to close the Control Panel Network window. At this point you may be prompted to restart
your computer.
Click YES
If you have checked all of these settings and are still having a problem connecting, run the Who Am I? Where Am
I? program again Try to reconnect again. You can also contact 24 hr technical support at our toll free number 1-888-742-4357.
II. Installing Dialup Networking for Windows 95:
Sometimes dial-up networking is not installed properly or is corrupted and not sending the script.
To reinstall dial-up networking you will need your Windows 95 disks/CDRom.
- Open your Control Panel by clicking the START button, selecting SETTINGS and Control Panel. From here double
click on the Add/Remove Programs icon.
- From the Add/Remove Programs Properties window select the Windows Set-up "tab" from the top. Then click
on Communications from the list and click on the DETAILS button.
Here you will see a check mark in the small box next to the Dial-up Networking icon.
- Click in the small box to remove the check mark and click OK. This will bring you back to the Add/Remove Programs
Properties window. Click the APPLY button, wait for Windows to update your shortcut groups and then click the OK
button. At this point you MUST reboot your computer. (Click START, SHUT DOWN, select Restart the computer and click
the YES button).
Once your computer has rebooted and Windows restarted;
- click the START button, selecting SETTINGS and Control Panel. From here double click on the Add/Remove Programs
icon.
From the Add/Remove Programs Properties window;
- select the Windows Set-up "tab" from the top. Then click on Communications from the list and click
on the DETAILS button.
From here you will see that there is no check mark in the small box next to the Dial-up Networking icon.
- This time, click on the small box next to the Dial-up Networking icon to put a check mark back in the box. Click
OK. This will bring you back to the Add/Remove Programs Properties window. Click the APPLY button, wait for Windows
to update your shortcut groups and then click the OK button. You will be prompted to insert your Windows 95 disks/CDRom
at this point to install the program. Follow the online instructions and, if using disks, change the disks as requested.
When the necessary files have been copied a window will come up to let you know it is done. Click OK.
This will bring you back to the Add/Remove Programs Properties window. Click OK to clear it.
- Close your Control Panel. Reboot your computer before attempting another Internet connection.
III. Modem Problems:
RPI modems (Rockwell and Logitech in particular) and Win modems sometimes cause problems. These
modems should have come with their own drivers, usually on a disk and MUST be installed in order to connect. Often
people purchase a system with an internal (inside the computer) modem already installed. If your computer's documentation
is missing or doesn't specify your modem brand it can be difficult to tell whether or not you have a RPI modem
or Win modem and whether or not the drivers have been loaded. Check to see if you have any modem driver disks and,
if you do, follow the set-up instructions to install them. Failing this you should contact your computer dealer
and ask what type of modem you have and if it is an RPI or WIN modem. You should also ask if the drivers have been
loaded.
- If you have a 28.8Kb/s external modem or higher and you are getting online but your connection seems very slow
you may have what is known as a UART problem. To check this, click START, select PROGRAMS and MS-DOS Prompt. This
will open a black DOS screen. Type cd\ and hit the Enter key. Next, type msd and hit the Enter key.
- Click OK at the warning screen about running Microsoft Windows - this is not a factor when just checking UART.
- Click on the COM Ports button. You will see a list of information under the four different COM Port columns.
Look under the COM Port that your modem is using and, at the bottom of the list, check the UART Chip Used number.
If this number is 8250 you will need to speak to a computer dealer about how your computer's UART can be upgraded.
This is usually an inexpensive endeavour. Your UART should be 16650.
- Click OK and then hit the F3 key to close Microsoft Diagnostics. This should bring you back to the DOS screen.
Type exit and hit the Enter key to return to Windows.
IV. Error Message
- "An inconsistency was found in dialup networking dialing options and has been corrected"
- If you get an error to this effect, it is often caused because "cancel call waiting" is selected in
the dialing properties with no *70 put in the box next to it. To fix this, double click on your Shortcut to The
Zone icon and click on the DIAL PROPERTIES button. In the middle section you will see a check mark in the small
box next to "This location has call waiting." Click in the small box to remove the check mark. Click
OK.
Everything checked......
- If all your settings seem to be correct and your modem dials and connects but always "hangs"
while trying to verify your user name and password, you should check to make sure that the Where Am I program has
installed the Dial-Up Scripting tool. To do so, click START, PROGRAMS, ACCESSORIES and check to make sure that
Dial-Up Scripting is in the list. If it isn't there, try re-running the Where Am I program. |