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Tech Support
Account Info
How to Reach Us
Customer Utiltities
the ZONE Software
Dial-Up Acceptable Use
Dial-Up Terms & Conditions
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This page is your one-stop headquarters to get in contact with us here at
The Zone.
.. and it's all on one webpage, for easy printing.
| Text Field Inputs: |
| Your Name: |
So we'll know who asked the question. |
| Your Street Address: |
This can give us some hints in dealing with technical matters. Mostly,
it is used for people asking about cable modem access in their area. |
| Your Phone Number: |
If it is preferable for you to receive a response by telephone, we'll
need the number to call. |
| Your E-mail Address: |
If you would rather a response over e-mail, or if you are reporting a
problem with sending or receiving e-mail, this information will be
required. |
| Detailed Description: |
Here's where you get to ask your question.
Be as detailed as you possibly can. The more information you send us,
the better the chance we have of being able to answer the question
quickly and accurately. |
| Selection Boxes: |
| There are three selection boxes on the page.
Your Computer provides us with some information about your machine at home. Note: if you choose 'Other' as the type of system you have, please give details in the Detailed Description section.
Your Location tells us which of our dialup areas you are calling from. This helps us in troubleshooting modem problems in particular.
The third panel, Nature of Inquiry probably requires the most clarification. Shown are what we feel are issues dealt with by each category. |
Account/Usage Inquiries
(and Change of Service) |
- billing inquiries
- questions on usage (ie. usage reports, acceptable use, ...)
- account additions, modifications, and cancellations
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| Business Inquiries |
- For businesses inquiring about Internet services
(ie. dedicated dialup, SOHO, email/web hosting, ...)
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Internet Technical Support |
- problems sending or receiving e-mail
- problems connecting to The Zone's network
- assistance with client software configurations
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| News Support |
- adding new news groups
- problems reading or posting articles to newsgroups
- any issues dealing with internet news service
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| Web Page Support |
- maintaining your own web pages
- comments on The Zone's website
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| SRDA Support |
- inquiries from SRDA customers only
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| Can I Get A Cable Modem? |
- If you would like information on whether your area has been
upgraded to the new fibre-optic network, this is the choice for
you.
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| General Comments |
- If your inquiry does not fit any of the above categories, please
use this one.
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